The Devon Guild Craft Shop in Bovey Tracey

Delivery and returns information 

1a. Delivery 
We aim to dispatch goods (within UK only) within 3-5 working days. All items will be appropriately and expertly wrapped by profesionally trained staff with full care taken to ensure your item reaches you safely. We can discuss packaging and posting abroad, please contact us so we can calculate additional costs and insurance.All jewellery orders will be posted using Royal Mail Special Delivery and are fully insured to the value of the piece.All other items (weighing less than 10kg) are posted using Royal Mail Recorded Delivery and will be fully tracked need signing for upon delivery.Please contact us within 3 workings days of delivery if your item arrives damaged or broken. We will be happy to offer a refund or exchange upon return of the damaged item.

b. Heavy items over 10kg will be flagged up. Postage/delivery can be agreed separately with the buyer. The charges are based on UK deliveries only.

2. Orders and Returns
We believe that you will be delighted with your purchase, but there may be occasions where you feel it necessary to return an item. We aim to keep the process as simple as possible. You can return your order in its original condition to:

The Devon Guild of Craftsmen, Riverside Mill, Bovey Tracey, Devon, TQ13 9AF, United Kingdom

Please do this within 7 working days of the date on which you receive it. You will be responsible for the item or items until they reach us. We regret we are unable to accept returned earrings due to hygiene reasons. For your own protection we suggest you use a secure delivery method which requires a signature upon delivery.
If you return an item to us that is faulty, which you did not order or for any other reason which is our fault, we will also pay you the cost of the return postage. Please contact us regarding any damages to the purchased item within 3 working days of the date on which you receive it.  

3. Payment Methods
All major credit and debit cards are accepted and are treated with discretion. Prices displayed on barcodes, and appearing on posters, advertising or promotional material online, are in British pounds sterling..

4. Pricing  - The prices include:

The item
Packaging
Insurance
PostageVAT